LiVePAY.
LiVePAY.
Last updated: 2025
Please read these Terms and Conditions carefully before using the "LivePay Platform/the Platform". By accessing or using the Platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, do not register for or use the Platform.
Your access to and use of the Platform is also conditioned on your acceptance of and compliance with the Privacy Policy of LivePay. The Privacy Policy describes the process and procedure on the collection, use and disclosure of your personal information when you use the Platform and informs you of your privacy rights and how the law protects you. Please read Our Data Privacy Notice carefully before using our Services.
These Terms of Use shall remain in force unless terminated in accordance with the provisions herein.
Any previous agreements, contracts, or arrangements between LivePay and its Customers regarding the use of the products mentioned hereunder, are hereby superseded and replaced in their entirety by these terms and conditions.
We will notify you of any changes to these Terms and Conditions by email or a prominent notice on our website. Your continued use of the Platform after such changes have been communicated will constitute your acceptance of the new terms.
LivePay offers a comprehensive suite of secure and innovative financial solutions. The company's commitment to bridging the gap in financial services is manifested through the following key offerings:
Limitations: These products are designed to function within the scope of normal business operations. Certain limitations may apply, including but not limited to connectivity issues, compliance with local laws, and specific user requirements.
To access our products, you shall be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate and current.
You will be required to provide the following documentation upon registration for our product/s:
The list of documents mentioned is non-exhaustive and LivePay reserves the right to seek additional KYC information in compliance with new legislation and policies.
All information provided must be true, correct, complete, and accurate in all respects. You must not provide any false, inaccurate, incomplete, or misleading information. Failure to comply may result in suspension or termination of your account.
Pricing: All prices for our products and Services are listed in the currency specified in our pricing list and are subject to change. We reserve the right to modify pricing at any time, but such changes will be notified to you.
Payment Methods: Payment for our products and Services can be made through the payment methods available on our platform, including but not limited to bank transfer, mobile money transfers, LivePay or other electronic payment methods. All payments must be made in the currency specified in the invoice.
Invoicing: Invoices will be issued upon the placement of a request or as otherwise agreed upon. Unless otherwise specified, invoices shall be paid out before we offer you our Services.
Taxes: Prices listed for our products and Services are exclusive of any applicable taxes. Customers are responsible for paying any such taxes as imposed by legislation in Uganda.
Refunds: Refunds are issued solely at our discretion and in accordance with our refund policy, which may be subject to change from time to time. Refunds, if approved, will be issued using the original payment method.
Disputes: Any disputes regarding invoices or payments should be raised promptly, preferably within seven [7] days of the invoice date, to allow for timely resolution.
Non-Transferability: Payments made for our products and Services are non-transferable except as expressly provided for in these terms and conditions, our refund policy, or as required by applicable law.
You shall comply with the Data Protection and Privacy Act, Cap. 97 and all applicable connected legislation.
We may collect, process, and store personal data and other confidential information of individuals (Data Subjects) only as it relates and is required for the delivery of Services under this agreement.
You represent and warrant that you have obtained all necessary consents and authorizations from the Data Subjects for the collection, processing, and storage of their personal data by us as necessary for the performance of KYC Services.
We warrant that we have all necessary licences to perform the processing activity required under this Agreement.
We shall use commercially reasonable efforts to ensure that any personal data processed on your behalf is accurate, complete, and up-to-date, and that appropriate technical and organisational measures are implemented to protect against unauthorised access, destruction, alteration, or disclosure of personal data.
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for lost profits, revenue, data, or use, incurred by the customer or any third party, arising out of or in connection with the use or inability to use our products, regardless of the cause of action, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
In no event shall our total liability for all claims related to our product/s exceed the total amount paid by the customer for the specific product/s giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.
Either Party may terminate this Agreement for any reason upon giving thirty (30) days written notice to the other party.
This Agreement may be terminated immediately by either party in the event of a material breach by the other party that remains uncured for a period of ten (10) days following receipt of a written notice of such breach.
Upon termination or expiration of this Agreement, all obligations and responsibilities of the parties hereunder shall cease.
Notwithstanding the provisions of this clause, the termination of this agreement shall not relieve either party of any obligation or liability that accrued prior to the effective date of termination.
This Agreement is governed by Ugandan Law.
Any dispute or claim relating in any way to use of LivePay's Services will be resolved through mediation, failing which the dispute will be submitted for arbitration in accordance with the Arbitration and Conciliation Act, Cap 4, and all the amendments as shall be applicable from time to time.
The seat of arbitration shall be Kampala, Uganda and the language of arbitration shall be English.
Nothing shall prevent the parties hereto from seeking any relief from a court of competent jurisdiction in Uganda and or any other relevant regulatory body.
If you have any questions about these Terms and Conditions, please contact us:
